REFUND & CANCELLATION POLICY
Ellocart is an online local shopping platform for customers. Our aim is to connect the customers with their favorite local stores and services near their location and also connects local stores with wholesale traders in B2B category.
RETURNS AND CANCELLATION POLICY :
Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement, and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.
GENERAL RULES FOR A SUCCESSFUL RETURN :
In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects.
For products where the installation is provided by Ellocart’s service partners, do not open the product packaging by yourself. Ellocart authorized personnel shall help in unboxing and installation of the product.
For Furniture, any product-related issues will be checked by authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opine that replacing the faulty/defective part will not resolve the issue.
REFUND POLICY :
Products once sold and delivered to you, shall be eligible for return only if the product condition is found to be damaged, broken, faulty or different from the ordered one. You can return the product(s), purchased from us under your order as per below, provided the product(s) packs are sealed/unopened/unused and in original condition.
We do not make any cash refunds. In the case of prepaid orders, if any part of it remains short delivered due to some reason, the corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking.
The amount will be refunded to you between 3-15 working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us and we will gladly help you. Alternatively at your option, the said amount can be credited to your store credit account which can be used for your subsequent purchases.
EXCHANGE POLICY :
All products listed on our Website can be exchanged or returned subject to the following conditions:
A product cannot be exchanged or returned unless it is defective, broken, faulty, leaking, or not of satisfactory quality.
In the case of return/exchange you must return the product to us in the same original condition as is supplied by us. Products, under the following instances, cannot be accepted by us as/under Return:
Damages due to mishandling of product;
Products with tampered or missing labels;
Products without all original packaging and accessories, including the box, manufacturer’s packaging if any, original invoice, and all other items originally included with the product(s) delivered.Product Accessories / Freebies / Bundles & Combos: All the product accessories available with the product and/or all the freebies associated with the product and/or other products associated as “bundles” or “combos” with the product should also be returned so as to enable us to initiate the exchange or return process.
Validity Period for Return/Exchange: Subject to Return/Exchange Policy, a purchased product can be exchanged or returned within 1 to 3 days from the date of delivery/placing an order depending on the nature of the product as mentioned hereinabove.
CANCELLATION POLICY :
You can cancel your order fully or partially anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we shall refund any payments already made by you for the order as per the prevailing Refund Policy.
Please email us at firstname.lastname@example.org for cancellation or modification of your Order.
On receipt of the cancellation notice, we shall cancel the order and refund the entire amount if the order has not been processed by us. Cancellation of the order can’t be done/accepted once the products under your order are released for dispatch/ shipped out from our delivery location.
ALL RETURNS, EXCHANGE, AND CANCELLATION OF PRODUCTS ARE SUBJECT TO MANUFACTURER’S WARRANTIES AND THE INVOICE TERMS AND CONDITIONS.